Through the intelligent follow-up system, not only can patients' opinions and suggestions on the quality of hospital medical care and hospital management be understood, but also through the system's satisfaction survey and summary analysis, scientific research follow-up, and health education functions, the hospital can timely grasp relevant situations, make decisions, improve the level of pre hospital and post hospital services, empower the construction of smart hospitals, and enhance the hospital's competitiveness.

慢性病隨訪軟件

Chronic disease follow-up software

隨訪方式多樣化

Diversified follow-up methods

系統支持微信、短信、AI人工智能、二維碼、電話多種方式，可以組合使用，隨訪舉例一家**醫院門診量平均為4000-5000，正常需要配10個人進行隨訪，一個AI隨訪機器人可以撥打800個電話，是人工隨訪的4.5倍，根據沒有接通或完成的電話，人工在進行干預二次隨訪，提高了隨訪完成率又提高了工作效率。

The system supports multiple methods such as WeChat, SMS, AI artificial intelligence, QR code, and phone, which can be combined for use. For example, a hospital has an average outpatient volume of 4000 to 5000, and 10 people are required for normal follow-up. An AI follow-up robot can make 800 calls, which is 4.5 times higher than manual follow-up. Based on the number of calls that have not been connected or completed, manual intervention is used for secondary follow-up, improving the completion rate of follow-up and improving work efficiency.

慢性病隨訪軟件

Chronic disease follow-up software

醫院客戶關系管理（CRM）不僅僅是簡單的電話患者，當今醫院客戶不再以價格或產品為基礎。相反，他們在與客戶服務互動后的感受會對未來的健康需求決策產生較大的影響。良好的互動可以保持客戶的滿意度和忠誠度，在醫院客戶體驗（CX）方面的競爭，醫院管理層擁有巨大的機會來利用有效的醫院客戶管理解決方案（Health CRM）來提高忠誠度，并提升滿意度及經濟**。

Hospital customer relationship management (CRM) is not just about phone patients, and today's hospital customers are no longer based on price or product. On the contrary, their feelings after interacting with customer service will have a significant impact on future health demand decisions. Good interaction can maintain customer satisfaction and loyalty. In the competition of hospital customer experience (CX), hospital management has a huge opportunity to utilize effective hospital customer management solutions (Health CRM) to improve loyalty, satisfaction, and economy.

慢性病隨訪軟件

Chronic disease follow-up software

構建智能專科，病人篩選體系，實現個性化隨訪

Building an intelligent specialized and patient screening system to achieve personalized follow-up

自定義隨訪規則，根據各科室患者專科特點設置隨訪日期、隨訪周期。根據疾病、手術、藥品來篩選患者，根據病種、術式等設計專科化表單，例如：①慢病患者隨訪，其包括隨訪、糖尿病隨訪、常規隨訪、腎病綜合癥病人隨訪、肺結節隨訪等。

Customize follow-up rules and set follow-up dates and cycles based on the specific characteristics of patients in each department. Select patients according to diseases, operations and drugs, and design specialized forms according to disease types and surgical methods, for example: ① Follow up of chronic disease patients, including follow-up, follow-up of diabetes, routine follow-up, follow-up of patients with nephrotic syndrome, follow-up of pulmonary nodules, etc.

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